YOU CAN TRACK ALL OF YOUR ORDERS IN YOUR ACCOUNT. SIMPLY LOG IN TO YOUR ACCOUNT PAGE AND SEARCH FOR THE ORDER ID OF THE ITEMS YOU WANT TO TRACK.

ORDERS PLACED BEFORE 3PM ARE DISPATCHED THE SAME DAY. YOU CAN SIMPLY LOG IN TO YOUR ACCOUNT TO SEE THE TRACKING RECORDS FOR YOUR ORDER. ALTERNATIVELY, IF YOU ARE WORRIED ABOUT ANY ITEMS YOU HAVE STILL NOT RECEIVED PLEASE CONTACT US

IF YOU HAVE RECEIVED YOUR ORDER AND YOU BELIEVE THAT THERE IS SOMETHING MISSING FROM IT, PLEASE FIRST CHECK THE DELIVERY NOTE TO BE SURE THAT THE ITEM IS ON THE SAME ORDER, NOT A SEPARATE ONE. IF YOU STILL REQUIRE ASSISTANCE PLEASE CONTACT US.

FREE TRACKED DELIVERY ON ALL ORDERS AND SAME DAY DISPATCH GUARANTEED ON ORDERS BEFORE 3PM (WEEKDAYS). NEXT DAY SEPCIAL DELIVERY AVAILABLE FOR A £5.00 FEE.

CURRENTLY WE ARE ONLY DELIVERING WITHIN THE UK. HOWEVER WE ARE WORKING HARD ON OUR INTERNATIONAL DELIVERY SYSTEM AND WE ARE CONFIDENT THAT YOU WILL SOON BE ABLE TO ORDER FROM US.

ORDERS SENT ON THE FREE TRACKED SERVICE WILL BE SENT THE SAME DAY (IF ORDERED BEFORE 3PM) AND WILL ARRIVE WITHIN 1-2 DAYS.

YOU CAN VIEW THE STATUS OF YOUR ORDER IN YOUR ACCOUNT. IF YOU ARE HAVING TROUBLE DOING THIS PLEASE CONTACT US.

YOUR ACCOUNT ADDRESS MUST BE THE ADDRESS TO WHICH YOUR CARD IS REGISTERED. WE CAN DELIVER TO AN ALTERNATIVE ADDRESS. SIMPLY ENTER THE DELIVERY ADDRESS WHEN YOU CHECKOUT.

YES WE CAN DELIVER TO BFPO. PLEASE NOTE THAT YOU MUST ENTER THE ADDRESS YOUR CARD IS REGISTERED TO IN YOUR ACCOUNT. YOU CAN THEN ENTER A SEPERATE DELIVERY ADDRESS WHEN CHECKING OUT.

WE ARE HAPPY TO ACCEPT RETURNS WITHIN A 28 DAY PERIOD. SIMPLY FOLLOW THE INSTRUCTIONS ON YOUR DELIVERY NOTE. IF YOU DO NOT HAVE YOUR DELIVERY NOTE PLEASE SEE INSTRUCTIONS HERE.

ALL ZUTTICO BAGS ARE REUSABLE, SO PLEASE CUT CAREFULLY ALONG THE LINE WHERE DIRECTED ON THE BAG. THEN STICK THE PRE PAID RETURNS LABEL, ON YOUR ORDER NOTE, TO THE BAG AND POST. DON'T FORGET TO GET PROOF OF POSTAGE JUST IN CASE ANYTHING HAPPENS TO YOUR RETURN.

IF YOU DO NOT HAVE YOUR DELIVERY NOTE PLEASE SEE INSTRUCTIONS HERE.

WE DO OUR UTMOST TO ENSURE THAT EACH AND EVERY PRODUCT LEAVES US IN PRISTINE CONDITION, HOWEVER IF YOU HAVE ANY REASON TO BE UNHAPPY WITH YOUR ITEM PLEASE RETURN IT TO US AND WE WILL EITHER SEND YOU A REPLACEMENT OR A REFUND.

WE DO OUR UTMOST TO ENSURE THAT EVERY ORDER IS ACCURATELY PACKED, HOWEVER IF A MISTAKE HAS BEEN MADE THEN PLEASE SEND THE ITEM BACK TO US AND WE WILL RESOLVE THE ISSUE.

TO VIEW THE STATUS OF A RETURNED ITEM PLEASE VISIT YOUR ACCOUNT. IF YOU ARE HAVING ANY PROBLEMS WITH THIS PLEASE DO NOT HESITATE TO CONTACT US.

IF WE HAVE INCORRECTLY REFUNDED YOU PLEASE CONTACT US AND WE WILL RESOLVE THE ISSUE.

IF YOU HAVE LOST YOUR RETURNS NOTE SIMPLY RETURN YOUR ITEM WITH A WRITTEN NOTE STATING YOUR ORDER NUMBER AND WHETHER YOU WOULD LIKE AN EXCHANGE OR A REFUND TO:

ZUTTICO
81-83 YORKSHIRE STREET
OLDHAM
MANCHESTER
OL1 3ST

YOUR 28 DAY RETURNS POLICY APPLIES NOT ONLY TO FAULTY OR MISTAKEN ITEMS, BUT EVEN IF YOU HAVE SIMPLY CHANGED YOUR MIND. ALL YOU NEED TO DO IS FILL IN YOUR RETURNS FORM AND SEND THE ITEM BACK TO US FOR AN EXCHANGE OR REFUND.

YES YOU CAN RETURN ITEMS PURCHASED WITH A GIFT VOUCHER. HOWEVER, PLEASE NOTE THAT REFUNDS WILL BE ISSUED AS GIFT VOUCHERS.

ONCE A GIFT VOUCHER HAS BEEN ISSUED IT CAN ONLY BE USED TO PURCHASE ITEMS.

THERE ARE MULTIPLE WAYS TO SEARCH THE ZUTTICO SITE, THE SIMPLEST IS TO USE THE NAVIGATION BAR DOWN THE LEFT HAND SIDE OF THE PAGE WHICH WILL ALWAYS REMAIN FOR YOU TO USE. ANOTHER METHOD IS THE SEARCH BOX SITUATED TOWARDS THE TOP RIGHT OF THE SCREEN WHICH WILL LOCATE ANY AVAILABLE PRODUCTS. IN ADDITION TO THIS YOU WILL FIND SEVERAL FILTERS WHILST BROWSING THE SITE WHICH CAN BE USED TO NARROW DOWN PRODUCTS BY BRAND, SIZE AND STYLE.

EVERY PRODUCT PAGE HAS A LINK TO THE RELEVANT SIZE GUIDE, YOU CAN ALSO VIEW OUR FULL CHART HERE.

THE ZUTTICO MANCHESTER RETAIL STORE WAS ESTABLISHED IN 1980 AND STILL STANDS IN THE SAME LOCATION ATTRACTING CUSTOMERS FROM ACROSS THE WHOLE OF THE NORTH OF ENGLAND WHO VISIT US NOT ONLY FOR THE WIDE RANGE OF PRODUCTS BUT FOR THE RENOWNED FRIENDLY ATMOSPHERE.

THE SHOP IS LOCATED AT:

ZUTTICO
81-83 YORKSHIRE STREET
OLDHAM
MANCHESTER
OL1 3ST

HAVING AN ACCOUNT WITH US IS A NECESSITY FOR YOUR SECURITY. OTHER ADVANTAGES INCLUDE FULL ACCESS TO YOUR ORDER HISTORY AND TRACKING DETAILS.

IN ADDITION TO THIS OUR ACCOUNT HOLDERS ARE ELIGIBLE FOR MANY DISCOUNTS AND PROMOTIONS THROUGHOUT THE YEAR.

AFTER YOU HAVE ADDED ALL YOU WANT TO YOUR BAG SIMPLY CLICK THE SHOPPING BAG LINK AT THE TOP RIGHT OF YOUR SCREEN TO CHECKOUT. THE PAYMENT METHODS WE ACCEPT ARE CREDIT/DEBIT CARD INCLUDING VISA, MASTERCARD, MAESTRO, VISA ELECTRON.

AT PRESENT WE CAN'T SELL GIFT VOUCHERS ON-LINE, BUT WE ARE HOPING TO SOON.

IF YOU'D LIKE TO GIFT SOMEONE THE GIFT OF ZUTTICO, PLEASE CONTACT US.

YES WE CAN SEND A PAPER VERSION OF THE GIFT VOUCHER. TO DO THIS PLEASE CONTACT US.

YES BUT YOU'LL HAVE TO BE QUICK! WE ARE VERY PROMPT WHEN IT COMES TO PICKING ORDERS SO IF YOU HAVE MADE A MISTAKE PLEASE CONTACT US AS SOON AS POSSIBLE SO THAT WE CAN MAKE THE NECESSARY CHANGES. IF YOUR ORDER IS DISPATCHED BEFORE YOU CONTACT US THEN SIMPLY RETURN THE ITEM AND WE WILL REPLACE IT FOR YOU.

IF YOU ARE EXPERIENCING ANY DIFFICULTIES BUYING FROM THE SITE THEN PLEASE CONTACT US AND WE WILL RESOLVE ANY ISSUES.

YES YOU CAN. WHEN YOU CLICK ON ANY INDIVIDUAL GARMENT OR ACCESSORY IN AN OUTFIT YOU WILL SEE A SEPARATE "BUY ITEM" BUTTON APPEAR.

WHEN VIEWING AN OUTFIT SIMPLY CLICK ON THE "BUY OUTFIT" BUTTON AND YOU WILL BE ASKED TO CHOOSE YOUR SIZE FOR EACH INDIVIDUAL ITEM. EVERY FULL OUTFIT PURCHASED WILL RECEIVE A 10% DISCOUNT.

AS THE FASHION INDUSTRY IS SO FAST PACED IT IS NOT POSSIBLE TO RE-ORDER GARMENTS THAT WE ALREADY HAVE IN STOCK.

SIMPLY ENTER YOUR EMAIL ADDRESS IN THE "SUBSCRIBE TO NEWSLETTER" BOX.

WE WILL NEVER BOMBARD YOU WITH POINTLESS "SPAM MAIL". WE ONLY EVER SEND OUT NEWSLETTERS IF WE HAVE SOMETHING WORTH SAYING. HOWEVER IF YOU STILL DO NOT WANT TO RECEIVE OUR NEWSLETTER ANY MORE, SIMPLY CLICK THE UNSUBSCRIBE BUTTON AT THE BOTTOM OF YOUR LATEST ZUTTICO NEWSLETTER.

AFTER YOU HAVE ADDED ALL YOU WANT TO YOUR BAG SIMPLY CLICK THE SHOPPING BAG LINK AT THE TOP RIGHT OF YOUR SCREEN TO CHECKOUT.

THE PAYMENT METHODS WE ACCEPT ARE CREDIT/DEBIT CARD INCLUDING:

VISA, MASTERCARD, MAESTRO, VISA AND ELECTRON

OUR CHECKOUT SYSTEM USES A PRE-AUTHORISATION TECHNIQUE.

THIS MEANS THAT WE WILL NOT TAKE ANY MONEY FROM YOUR ACCOUNT UNTIL WE HAVE CONFIRMED THAT WE HAVE THE ITEM IN STOCK AND IT HAS BEEN DISPATCHED.

DISCOUNT CODES WORK JUST LIKE GIFT VOUCHERS, SIMPLY ENTER YOUR CODE INTO THE CHECKOUT WHEN ASKED.

IF YOU ARE HAVING ANY ISSUES WITH YOUR SHOPPING BAG PLEASE CONTACT US.

MasterCard SecureCode is a simple and secure way to pay for goods on-line.

A private code known only to you and your bank, (known as your SecureCode), enhances your existing MasterCard account by protecting you against unauthorised use of your card when shopping online. ZUTTICO cannot see your SecureCode during the checkout, as this is passed directly to your bank for validation.

For more information on MasterCard SecureCode, click here.

Verified by Visa protects your card twice when you shop on-line with Visa – firstly with a personal message, and secondly with your own secret password. Zutti Co. cannot see your Visa secure password during the checkout, as this is passed directly to your bank for validation.

For more information on Verified by Visa, click here.

IF YOUR PAYMENT HAS BEEN DECLINED PLEASE CONTACT YOUR CARD ISSUER FOR FURTHER INFORMATION. WE WILL ALSO DO EVERYTHING WE CAN TO HELP YOU RESOLVE THE PROBLEM SO PLEASE CONTACT US

Yes. Using your debit or credit card at ZUTTICO is safe.

We follow all industry-standard security practices and ensure that all information transmitted regarding payments and your personal details is done over a secure connection. Look for the "golden padlock" during checkout or registration to verify this.

If at any point you feel that we are not doing enough to ensure your security, please contact us with your concerns.

HAVING AN ACCOUNT WITH US IS A NECESSITY FOR YOUR SECURITY. OTHER ADVANTAGES INCLUDE FULL ACCESS TO YOUR ORDER HISTORY AND TRACKING DETAILS.

IN ADDITION TO THIS OUR ACCOUNT HOLDERS ARE ELIGIBLE FOR MANY DISCOUNTS AND PROMOTIONS THROUGHOUT THE YEAR.

IF YOU HAVE FORGOTTEN YOUR PASSWORD YOU CAN REQUEST A NEW PASSWORD HERE. AN EMAIL WILL BE SENT TO YOU CONFIRMING THIS.

IF YOU ARE STILL EXPERIENCING PROBLEMS PLEASE CONTACT US.

SIMPLY ENTER YOUR EMAIL ADDRESS IN THE "SUBSCRIBE TO NEWSLETTER" BOX.

WE WILL NEVER BOMBARD YOU WITH POINTLESS "SPAM MAIL". WE ONLY EVER SEND OUT NEWSLETTERS IF WE HAVE SOMETHING WORTH SAYING. HOWEVER IF YOU STILL DO NOT WANT TO RECEIVE OUR NEWSLETTER ANY MORE, SIMPLY CLICK THE UNSUBSCRIBE BUTTON AT THE BOTTOM OF YOUR LATEST ZUTTICO NEWSLETTER.

YES YOU CAN - SIMPLY LOG IN AND GO TO YOUR ACCOUNT TO VIEW ALL ORDER HISTORY AND TRACKING DETAILS.

IF YOU ARE EXPERIENCING ANY TECHNICAL DIFFICULTIES PLEASE CONTACT US AND WE WILL DO OUR BEST TO RESOLVE THEM.

IF YOU ARE EXPERIENCING ANY DIFFICULTIES BUYING FROM THE SITE THEN PLEASE CONTACT US AND WE WILL RESOLVE ANY ISSUES.

IF YOU ARE HAVING ANY ISSUES WITH YOUR SHOPPING BAG PLEASE CONTACT US.

IF YOU HAVE FORGOTTEN YOUR PASSWORD YOU CAN REQUEST A NEW PASSWORD HERE. AN EMAIL WILL BE SENT TO YOU CONFIRMING THIS.

IF YOU ARE STILL EXPERIENCING PROBLEMS PLEASE CONTACT US.

IN ORDER TO RECEIVE THE ZUTTICO NEWSLETTER YOU MUST FIRST SUBSCRIBE. TO DO THIS CLICK HERE. IF YOU HAVE SIGNED UP AND ARE STILL NOT RECEIVING THE NEWSLETTER THEN PLEASE CONTACT US AND WE WILL RESOLVE THE ISSUE.

FOR 30 YEARS ZUTTICO HAS WORKED CLOSELY WITH MANY BRANDS FROM THE FASHION WORLD. WE ONLY BUY DIRECT FROM AUTHORISED DISTRIBUTORS AND WE CAN THEREFORE GUARANTEE THAT ALL OF THE PRODUCTS YOU SEE BOTH INHOUSE AND ONLINE ARE 100% GENUINE.